{"id":386,"date":"2013-04-17T19:32:04","date_gmt":"2013-04-17T19:32:04","guid":{"rendered":"https:\/\/www.chartwellcompliance.com\/?p=386"},"modified":"2013-04-17T19:32:04","modified_gmt":"2013-04-17T19:32:04","slug":"what-are-you-leaving-on-the-table-turn-complaints-into-gold","status":"publish","type":"post","link":"http:\/\/juliesannex.com\/chartwell\/what-are-you-leaving-on-the-table-turn-complaints-into-gold\/","title":{"rendered":"What Are You Leaving On The Table? Turn Complaints Into Gold!"},"content":{"rendered":"<p>April 17, 2013, Chartwell presented an ICBA-sponsored webinar about complaint management. Topics included key compliance requirements, obligations and best practices associated with successful complaint management, and common errors banks make when handling complaints. The\u00a0<a href=\"https:\/\/www.chartwellcompliance.com\/%22http:\/\/www.icba.org\/Publications\/PublicationDetail.cfm?ItemNumber=156396\\%22\">webinar recording<\/a>\u00a0is available on the ICBA website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>April 17, 2013, Chartwell presented an ICBA-sponsored webinar about complaint management. Topics included key compliance requirements, obligations and best practices associated with successful complaint management, and common errors banks make when handling complaints. The\u00a0webinar recording\u00a0is available on the ICBA website.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/juliesannex.com\/chartwell\/wp-json\/wp\/v2\/posts\/386"}],"collection":[{"href":"http:\/\/juliesannex.com\/chartwell\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/juliesannex.com\/chartwell\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/juliesannex.com\/chartwell\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/juliesannex.com\/chartwell\/wp-json\/wp\/v2\/comments?post=386"}],"version-history":[{"count":0,"href":"http:\/\/juliesannex.com\/chartwell\/wp-json\/wp\/v2\/posts\/386\/revisions"}],"wp:attachment":[{"href":"http:\/\/juliesannex.com\/chartwell\/wp-json\/wp\/v2\/media?parent=386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/juliesannex.com\/chartwell\/wp-json\/wp\/v2\/categories?post=386"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/juliesannex.com\/chartwell\/wp-json\/wp\/v2\/tags?post=386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}